Terms of service

Welcome to VELMONT! The terms "we," "us," and "our" refer to VELMONT. VELMONT operates this store and website—including all related information, content, features, tools, products, and services—with the aim of providing you, the customer, with a personalized shopping experience (the "Services"). VELMONT is powered by Shopify technology, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), outline your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services—including accessing or browsing our online stores or purchasing any of the products or services we offer—you may be required to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information provided in our stores is accurate, current, and complete, and that you possess all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, product colors or appearance may differ from what appears on your screen due to the type of device used to access the store and your device's settings and configuration.

We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be identical to those shown or displayed in our online store.

All product descriptions are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

By placing an order, you are making an offer to purchase. VELMONT reserves the right to accept or reject your orders for any reason, at its sole discretion. Your orders will not be accepted until VELMONT confirms acceptance. We must receive and process your payment before accepting your order. Please check your order carefully before submitting it, as VELMONT may not be able to fulfill cancellation requests after an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you via the email, billing address, and/or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange exclusively in accordance with our Refund Policy.

You represent and warrant that your purchases are intended for personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be specified in your order confirmation sent via email. Unless expressly stated otherwise, the prices shown do not include taxes, shipping fees, handling charges, or customs or import duties.

Prices displayed in our online stores may differ from prices offered in physical stores or in online stores or other outlets operated by third parties. Occasionally, we may offer promotions on the Services that may affect pricing and are governed by terms and conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made.

For any questions regarding these Terms of Service, please contact us at support@velmont.com.