Terms of service
TERMS OF SERVICE
Last Updated: September 20, 2026
OVERVIEW
Welcome to VELMONT. The terms "we," "us," and "our" refer to VELMONT.
VELMONT operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated online shopping experience (the "Services"). VELMONT is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services.
Please read these Terms of Service carefully, as they contain important information regarding your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or our Privacy Policy, you should not access or use our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have provided any consent required for minor dependents to use the Services on devices you own, purchase, or manage.
To use our Services, including browsing our website or purchasing products, you may be required to provide information such as your email address, billing information, payment information, and shipping address.
You represent and warrant that all information you provide is accurate, current, and complete and that you have the necessary rights to provide such information.
You are responsible for maintaining the security of your account credentials and for all activity occurring under your account.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, colors, specifications, and other information displayed on our website are accurate.
However, product colors and appearance may vary depending on your device, display settings, lighting, and other technical factors.
We do not guarantee that the appearance of a product will be identical to the images displayed on our website.
Product descriptions, availability, specifications, and pricing may be changed at any time without prior notice.
VELMONT reserves the right to discontinue products or limit quantities available for purchase, including by customer, geographic region, or jurisdiction.
SECTION 3 — ORDERS
When you place an order through our website, you are submitting an offer to purchase the selected products.
VELMONT reserves the right to accept or decline an order at its discretion, including in cases involving product availability, pricing errors, suspected fraudulent activity, or other circumstances that may affect the transaction.
An order is not considered accepted until payment has been successfully processed and an order confirmation has been issued.
Please carefully review your order before submitting it. Once an order has entered processing or fulfillment, cancellation requests may not be possible.
If we modify, decline, or cancel an order, we will make reasonable efforts to notify you using the contact information provided at checkout.
Returns and exchanges are governed exclusively by our Refund Policy.
You represent that products purchased from VELMONT are intended for personal or household use and are not being purchased for unauthorized commercial resale.
SECTION 4 — PRICES AND BILLING
Prices, discounts, promotions, and product availability may change without notice.
The price charged for a product will be the price displayed at the time the order is placed and will be reflected in your order confirmation.
Unless otherwise stated, displayed prices may exclude applicable taxes, shipping charges, customs duties, import fees, or other governmental charges.
Promotional offers may be subject to additional terms and conditions. Where applicable, the terms of a specific promotion will govern that promotion.
You agree to provide accurate and complete billing, payment, and contact information and to promptly update such information when necessary.
You represent and warrant that:
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the payment information you provide is accurate and complete;
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you are authorized to use the payment method provided;
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the payment method is valid and will be honored by the applicable payment provider; and
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you agree to pay all applicable charges associated with your purchase.
SECTION 5 — SHIPPING AND DELIVERY
VELMONT fulfills orders through an international fulfillment network.
Depending on product availability, destination, inventory location, and fulfillment requirements, orders may be shipped from our United States operation or from international fulfillment partners, including suppliers and logistics partners located in China and other countries.
Orders may therefore originate from different fulfillment locations.
Estimated delivery times displayed on our website or provided after checkout are estimates only and are not guaranteed.
VELMONT is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, transportation disruptions, incorrect shipping information, or circumstances outside our reasonable control.
Additional shipping information is available in our Shipping Policy.
SECTION 6 — INTELLECTUAL PROPERTY
All content included in or made available through the Services—including trademarks, logos, brand names, text, graphics, images, photographs, videos, product descriptions, designs, layouts, and other materials—is owned by VELMONT, its affiliates, licensors, or applicable third parties and is protected by applicable intellectual property laws.
You may use the Services solely for personal and non-commercial purposes.
You may not reproduce, distribute, modify, copy, republish, sell, license, publicly display, create derivative works from, or otherwise exploit any portion of the Services without prior written authorization from VELMONT.
VELMONT names, logos, designs, slogans, product names, and related brand elements may constitute trademarks of VELMONT or its licensors.
All rights not expressly granted under these Terms are reserved.
SECTION 7 — OPTIONAL THIRD-PARTY TOOLS
We may provide access to tools and services operated by third parties.
VELMONT does not necessarily monitor, control, or endorse such third-party tools.
Any use of third-party tools is subject to the applicable third party's terms and policies.
Such tools are provided on an "as is" and "as available" basis, to the extent permitted by applicable law.
SECTION 8 — THIRD-PARTY LINKS
Our Services may contain links to websites, applications, services, or other resources operated by third parties.
VELMONT is not responsible for the content, availability, accuracy, policies, or practices of third-party websites or services.
If you choose to access third-party websites or services, you do so at your own risk and should review their applicable terms and privacy policies.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
VELMONT is powered by Shopify, which enables us to provide our online store and Services.
However, purchases made through our store are transactions directly between you and VELMONT.
Shopify is not responsible for the products sold by VELMONT or for the fulfillment of purchases made through our store.
To the extent permitted by applicable law, you agree that Shopify and its affiliates are not responsible for claims arising from transactions between you and VELMONT.
SECTION 10 — PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our online store is powered by Shopify, certain information may be processed by Shopify and other service providers involved in operating our store, processing payments, fulfilling orders, providing customer support, preventing fraud, and delivering other services.
Please review our Privacy Policy for additional information regarding the collection and use of personal information.
SECTION 11 — CUSTOMER FEEDBACK
If you submit reviews, comments, suggestions, photographs, ideas, or other content to VELMONT ("Feedback"), you grant VELMONT a worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use such Feedback for legitimate business and promotional purposes, subject to applicable law.
You represent that you have the necessary rights to submit such Feedback and that your submission does not violate the rights of any third party.
VELMONT reserves the right to remove Feedback that violates these Terms or applicable law.
SECTION 12 — ERRORS AND OMISSIONS
From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or estimated delivery times.
VELMONT reserves the right to correct such errors and update information at any time.
Where permitted by applicable law, we may cancel or modify an order affected by a material error and will make reasonable efforts to notify the customer.
SECTION 13 — PROHIBITED USES
You may use our Services only for lawful purposes.
You may not use the Services to:
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violate applicable laws or regulations;
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infringe intellectual property rights;
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submit false or misleading information;
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interfere with the operation or security of the website;
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introduce viruses, malware, or malicious code;
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engage in fraudulent activity;
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impersonate another person or entity;
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collect personal information without authorization;
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scrape, copy, reproduce, or systematically extract website content without authorization;
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interfere with security or access-control measures; or
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engage in any activity that may harm VELMONT, Shopify, our customers, or other users.
VELMONT reserves the right to suspend or terminate access to the Services where permitted by applicable law.
SECTION 14 — AGENTS AND AUTOMATED ACCESS
Automated systems, agents, bots, crawlers, or other software may not access or interact with our Services except where expressly permitted by VELMONT or applicable technical standards.
Any authorized automated access must identify itself accurately and must not circumvent security measures, access restrictions, CAPTCHA systems, or other controls implemented by VELMONT.
VELMONT may restrict or block automated access where necessary to protect the Services, customers, or our business operations.
SECTION 15 — TERMINATION
VELMONT may suspend or terminate access to the Services where permitted by applicable law, including where a user violates these Terms.
Any provisions that by their nature should survive termination—including intellectual property, limitation of liability, indemnification, governing law, and privacy provisions—will remain in effect.
SECTION 16 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services and products offered through the Services are provided on an "as is" and "as available" basis.
VELMONT does not guarantee that the Services will always be uninterrupted, secure, timely, accurate, or error-free.
Nothing in these Terms excludes or limits any consumer rights or warranties that cannot legally be excluded or limited under applicable law.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, VELMONT and its affiliates, partners, officers, directors, employees, contractors, agents, service providers, and licensors shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through the Services, except where such liability cannot legally be excluded.
Nothing in these Terms is intended to exclude liability that cannot be excluded under applicable law.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless VELMONT and its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:
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your violation of these Terms;
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your violation of applicable law or third-party rights; or
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your misuse of the Services.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law and the remaining provisions will remain in full force and effect.
SECTION 20 — ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced herein, constitute the agreement between you and VELMONT regarding your use of the Services.
SECTION 21 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
VELMONT may assign or transfer its rights and obligations under these Terms where permitted by applicable law.
SECTION 22 — GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which VELMONT is legally organized or headquartered, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.
SECTION 23 — HEADINGS
Section headings are provided for convenience only and do not affect the interpretation of these Terms.
SECTION 24 — CHANGES TO THESE TERMS
VELMONT may update these Terms from time to time.
The most current version will be posted on this page with the applicable effective date.
Your continued use of the Services following the posting of updated Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 25 — CONTACT INFORMATION
If you have questions regarding these Terms of Service, please contact us:
VELMONT
Email: support@velmontbrand.com
Operations & Fulfillment
United States — Operations & Distribution
6875 Sand Lake Rd
Orlando, FL 32819
United States
Hong Kong — International Fulfillment
20 Nathan Rd
Tsim Sha Tsui, Hong Kong
Orders may be fulfilled from either location or through other authorized international fulfillment partners, depending on product availability and destination.