Shipping policy
SHIPPING POLICY
Thank you for shopping with VELMONT. We are committed to delivering your order with care and efficiency.
PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an email confirmation with your tracking information once your order has been dispatched.
SHIPPING TIMES
United States: 7–14 business days
United Kingdom & Europe: 7–14 business days
Rest of the World: 10–20 business days
Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or other circumstances beyond our control. VELMONT is not responsible for delays caused by customs or local postal services.
SHIPPING RATES
Shipping costs are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions — any active promotions will be displayed at checkout.
ORDER TRACKING
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your delivery status through the carrier's website. Please allow up to 48 hours for tracking information to become active after dispatch.
CUSTOMS & IMPORT DUTIES
For international orders, customs fees, import duties, and taxes may be applied by your country's authorities upon arrival. These charges are the sole responsibility of the customer. VELMONT has no control over these fees and is unable to predict or cover their cost. We recommend checking with your local customs office before placing an order if you have concerns about additional charges.
LOST OR DELAYED PACKAGES
If your package has not arrived within the estimated timeframe, please contact us at support@velmont.com and we will investigate the matter promptly. VELMONT is not liable for packages lost due to incorrect shipping addresses provided by the customer.
For any shipping-related questions, please contact us at support@velmont.com.