Refund policy

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unused and unworn—with tags attached and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, you can contact us at support@velmont.com. Please note that returns must be sent to the following address: R. Manoel Corrêa, 100 - Centro - Itajaí - SC, 88302-080.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions at support@velmont.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cancellation Period
Notwithstanding the above, if items are shipped to the European Union, you have the right to cancel or return your order within a 14-day period, for any reason and without providing a justification. As stated above, your item must be in the same condition as you received it—unused and showing no signs of wear—with tags attached and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please keep in mind that it may also take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since the approval of your return, please contact us at support@velmont.com.